Privacy Policy

The home page and the sub-domain pages of the website under the domain name www.globalwhiskyauctions.com (“the Site”) are operated by Global Whisky Auctions Ltd.  All copyright and other rights that subsist in the Site are owned by Global Whisky Auctions Ltd., part of the Robert Graham 1874 Ltd. group.

NEW GDPR COMPLIANT PRIVACY POLICY

We respect privacy and your rights to control your personal data. Our principle guidelines are simple. We will be clear about the data we collect and why. Your data is protected by us. We do not and will not sell your data to third parties.

The main purpose of collecting your data is to improve your involvement of the Global Whisky Auctions service.

This Privacy Policy explains the personal information we collect from you, either directly or indirectly, and how we will use it. Personal information is any information that can be used to identify you or that we can link to you. The Privacy Policy also elaborates on the choices you can make about the data we collect, and how you can control these decisions.

Please read this Privacy Policy carefully to understand how Global Whisky Auctions may collect, use and share your personal information. The terms 'we', 'us', or ‘Global Whisky Auctions’ are each intended as reference to Global Whisky Auctions Ltd.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU? 

Where you are required to provide personal data to Global Whisky Auctions, you agree to provide true, accurate, current and complete information.

Global Whisky Auctions Ltd will process your personal data in accordance with GDPR data protection legislation.

You hereby agree that the personal data that you provide to Global Whisky Auctions will be used for:  

  • processing your requests and orders;
  • providing you with information by email or other means;
  • providing a personalised service;
  • maintaining accounts and records;
  • statistical analysis and conducting market research surveys;
  • assessing and evaluating the use that is being made of the Site;
  • information and databank compilation and administration.
     

We will not sell, share, or rent your personal information to any third party or use your email address for unsolicited mail, other than to inform you of upcoming auctions.

If you do not agree to this statement, please do not provide your personal details to us. This Privacy Statement forms part of the Terms and Conditions which govern your use of the site.

 

About Global Whisky Auctions
To learn more about the Global Whisky Auctions service, you may voluntarily provide personal information, such as your name and email address during these interactions. We may also collect information about you online via cookies or similar technologies when you visit our website.

We will collect your name, email address, IP address, and information provided by cookies or similar technology.
 
We use this information to share news about Global Whisky Auctions and the general service offered by us. Additionally, the IP address helps us to acquire your location and this makes the experience for website visitors better. It is our interest to process your personal data to help with your experience.

Buying or Selling with Global Whisky Auctions
Once you have decided to buy or sell with Global Whisky Auctions using our online auction, we offer a full online auction system to allow our customers to buy and/or sell whisky directly from us at www.globalwhiskyauctions.com . When you buy or sell whisky with us, you may be asked to provide information so that we can complete your order and/or provide the necessary service to sell your bottles or paraphernalia.

The pieces of information we use are: your name, phone number, email address, delivery/shipping address, billing address, and payment information.
 
We use this information to complete your transaction, carry out any follow up with you about your purchase, arrange delivery of your goods with our 3rd party courier, help with any delivery issues, handle returns, and other issues related to the use of the Global Whisky Auctions service. Processing your personal data for this purpose is necessary for the performance of our service. Please note, we do not store any debit or credit card information. For sellers of items using our online auction service, we are required to store payment details (for a limited time) so that we can efficiently transfer the sales funds to your bank account.

Contacting Global Whisky Auctions
You may decide to contact our team for assistance with the Global Whisky Auctions website or anything else related to our service. To be able to offer you the best service possible, we may collect certain data from you.

This data may include contact information, such as your name, email address, phone number, social media identifiers (if you contact us using a social media channel), and the content of your chats and other communications with Global Whisky Auctions team.
 
We collect this information to give you the best and most efficient customer support possible. For example, for customer inquiries and technical questions, we use contact information to respond to the customer in their chosen contact option.

 

Global Whisky Auctions uses the data we collect to provide you with the services we offer, which includes using data to improve and personalise your experiences. We also use the data to communicate with you, for example, informing you about our monthly auctions.

Sharing Your Personal Information

Global Whisky Auctions does not and will not sell personal information about our customers. We only disclose your data as described in this Privacy Policy. We may share information with the following types of third parties.

Global Whisky Auctions uses a variety of third-party merchants to carry out services like website management and hosting, shipping of items won on auction to buyers, debit/credit card processing and email communications. We only share your personal data as necessary. In this case, your personal information will be shared with these agents or contractors but only for performing services on behalf of Global Whisky Auctions and in accordance with this Privacy Policy. It is our legitimate interest to process your personal data for these purposes. For questions about third-party vendors, please send an email to info@globalwhiskyauctions.com .

When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organisations, our affiliates or in legal proceedings.

We share data in aggregate form and/or in a form which does not enable the recipient of such data to identify you, with third parties, for example, for industry analysis.

Where we process your personal information based on our legitimate interest and no opt-out mechanism is available to you (e.g. in your ‘Global Whisky Auctions’ account), you may exercise your right to oppose by sending an email to info@globalwhiskyauctions.com .

 

Security
Global Whisky Auctions is serious about protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.

Global Whisky Auctions takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, your data is protected with encryption during transition over the Internet.

You can only access your Global Whisky Auctions account information and our service using an individual user login and password. To stop anyone else using your account please do not disclose your password to anyone else. Please alert us immediately if you believe your password has been misused. You should always log out and close your browser when you finish your session. Please note, we will never ask you to disclose your password in an unsolicited phone call or email.

If you have any questions about the security of your personal information, you can contact us at info@globalwhiskyauctions.com .

Personal data collected by Global Whisky Auctions may be stored and processed in your location, or in any other country where Global Whisky Auctions or its affiliates, subsidiaries or service providers are located or maintain facilities.

Holding Your Information

Global Whisky Auctions will retain your personal information for as long as we deem it necessary. All personal information we retain will be subject to this Privacy Policy. If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to info@globalwhiskyauctions.com .

If you wish to access, edit or remove profile information, change your password, close your account or request deletion of your personal data, you can do so by logging in to your account sending an email to info@globalwhiskyauctions.com . If you cannot access certain personal information collected by Global Whisky Auctions, you can always contact us by sending an email to info@globalwhiskyauctions.com . We will respond to any request to access or delete your personal data as soon as possible.

Communication & Marketing
You can opt out of receiving direct marketing communications from Global Whisky Auctions by following the instructions included in every email sent to you via the “Unsubscribe” tab. You can also opt out of email subscriptions by updating your subscription settings in your account.

Please note, regardless of your subscription settings, we will continue to communicate with you regarding changes to terms and conditions, policy updates, routine customer service messages such as information about current or past purchase, delivery of products, service interruptions, data breaches or other significant information, such as safety issues.

 

Cookies 

Use of Cookies. Global Whisky Auctions website uses 'cookies' to gather and store information about your visit to our website. Primarily we use the following cookies: site functionality cookies, site analytics cookies, customer preference cookies and targeting cookies. These cookies are used for the purpose of: monitoring traffic e.g. the IP address  from which you access the site; your location; the type of browser and operating system  used to access the site; the date and time of access to the site; the pages you visit; the Internet address of the website from which you accessed the site; to log repeat visitors for statistical and analytical purposes; to track interaction with online advertising (e.g. to monitor the number of times that a banner ad is displayed and the number of times it is clicked) and to compile and report to third parties aggregate statistics about our users in terms of numbers, traffic patterns and related site information. By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. Further information about cookies can be found at www.aboutcookies.org.

Marketing

To help more people find Global Whisky Auctions, we use several modern marketing tools in support of our advertising efforts.

Global Whisky Auctions may work with third-party advertisers that use cookies or similar technologies to provide more relevant advertising about the Global Whisky Auctions service on our websites and across the internet. To provide this advertising parties combine non-personal data about your online activities over time which helps cater advertising that we deliver to you. Examples of this may include a Global Whisky Auctions advertisement on a Facebook page, or a Google owned page such as a search results page or YouTube, or on a site within Google’s advertising network. We do not share your personal information as part of this process. Where necessary, we obtain your consent for this process. At all times, you can opt out of these personalised ads from third-party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the http://optout.aboutads.info/?c=2.

If you have opted out of receiving communications from us, we will not use your email for interest-based advertising.

GLOBAL WHISKY AUCTION CONTACT DETAILS

If you have any questions about the use of your personal information, please email info@globalwhiskyauctions.com

Future Changes to the Privacy Policy 

We may modify or update this Policy when necessary, to reflect customer feedback and changes in our Global Whisky Auctions service. Please review it regularly. If there are material changes to the Policy or in how Global Whisky Auctions uses your personal data, we will inform you either by posting a notice of such changes, prior to them taking place, or by directly sending you a notification. We encourage you to regularly review this Policy to learn more how Global Whisky Auctions is using and protecting your information.

 

LAST UPDATED – MAY 2018